Self-Service Portal

This guide shows you how to use the self-service portal to request access, view your current permissions, track request status, and extend expiring access. The self-service portal (also called Delivery mode) is designed for team members and client users who do not have admin access.

Time to complete: About 3 minutes.

Before you start
  • You need an active AccessHive account with at least a basic team member role.
  • At least one platform and client must be set up by an admin before access items are available to request. See Platform Connections.

Client detail page showing access requests and platform access options

View your current access

Navigate to My Access to see everything you can currently use:

  • Active access items — Grouped by platform, showing what you have access to right now.
  • Expiration dates — For time-bound access, the date and time your access ends.
  • Status indicators — Each item shows whether it is active, expiring soon, or expired.
  • Quick actions — Request an extension or renewal directly from this page.

Request new access

Step 1 — Open the self-service portal

Navigate to the self-service portal from the main navigation.

Client Platforms tab showing available platforms with request status

Step 2 — Browse available access

Browse the list of available platforms and access items. Items are grouped by platform so you can find what you need quickly.

Step 3 — Select what you need

Select one or more access items from the list.

Step 4 — Provide a business justification

Enter a short explanation of why you need this access. Approvers review this when deciding on your request.

Step 5 — Set the duration

If the access is time-bound, choose how long you need it. The available durations depend on your agency’s settings.

Step 6 — Submit the request

Click Submit. Your request enters the approval workflow.

Step 7 — Track your request

Navigate to My Requests to see the status of all your requests.

Client Access Requests tab showing submitted requests with status and progress

Track your requests

The My Requests page shows every request you have submitted:

Column What it shows
Request ID A unique identifier for the request
Items requested What you asked for
Status Pending, Approved, Denied, or Expired
Submitted When you submitted the request
Decided When the approver made a decision (if applicable)
Expires When the access ends (if approved)

Extend expiring access

When access is about to expire, you can request an extension without submitting a new request.

Step 1 — Check your notifications

You receive a notification before access expires. The lead time depends on your agency’s settings (see Settings > Time-Bound Access).

Notifications page showing expiration alerts for upcoming access changes

Step 2 — Open My Access

Navigate to My Access and find the item that is expiring soon. It will show an “expiring soon” indicator.

Step 3 — Request an extension

Click Request Extension on the expiring item. Enter a justification for continued access.

Step 4 — Wait for approval

The extension request goes through the same approval workflow as a new request. If approved, the expiration date is updated automatically.

Plan ahead for extensions

Submit extension requests before your access expires. Once access has expired, you need to submit a new request instead of extending the existing one.

Something went wrong?

I do not see any access items to request

Your admin may not have set up platforms or access items yet, or you may not be assigned to a client that has available items. Contact your admin to check your client assignment. See Troubleshooting.

My request has been pending for a long time

Requests stay in Pending status until an approver acts on them. Check with your manager or the designated approver. If your agency uses notification channels, the approver should have received an alert. See Troubleshooting.

My access expired before I could extend it

Once access expires, the extension option is no longer available. Submit a new access request from the self-service portal. To avoid this in the future, submit extension requests as soon as you receive the expiration notification. See Troubleshooting.

For more troubleshooting scenarios, see the full Troubleshooting Guide.

What’s next?

  • Understand access requests — Learn how the approval workflow operates behind the scenes. See Access Requests.
  • Check out credentials — Once approved, learn how to check out and use credentials securely. See PAM Sessions.
  • Review your audit trail — See a record of all your access activity. See Audit Trail.
  • Contact your admin — If you need a role change or additional permissions, see Settings > Users and Roles.